Integrated Capabilities

Call Center

Intelligent customer service center for decentralized clinical research. Anywhere. Anytime.

AI-based Platform and Call Center Services

In addition to the hotline answering patient questions, our call center collects adverse drug events and handles customer complaints. Our follow-up services including pre-clinical studies, post-market studies and real-world studies are another founding pillar. With the newly deployed AI assistance, you can make any request anytime, anywhere.

400/800 Hotline

Patient Follow-up

Follow-up service for clinical research and studies, including pre-clinical studies, post-market studies, real-world studies, and investigator-initiated studies. AI-assisted customer services can provide reminders for the doctor visit, data collection, data analysis.

Market Survey

Customer satisfaction survey, drug usage survey, and disease burden survey through phone, APP, mini programs.

Let's Connect for a Conversation